Return & Cancellation Policy

At FLORESAM we strive to provide the highest quality products and ensure the satisfaction of our customers. However, we understand that exceptional circumstances may arise. Below is our return and cancellation policy:

Returns:

• We do not accept returns or exchanges on our products, unless there has been an error on the part of FLORESAM or the product has arrived damaged or defective.
• If you receive an incorrect, damaged or defective product, please contact us within 2 days of receiving the item to let us know of the problem and request a replacement or refund.

Cancellations:

• We do not allow order cancellations once the purchase has been confirmed, as our products are produced on demand and the production process begins immediately after receiving the order.
• If you need to make any changes to your order, such as changing the shipping address, please contact us as soon as possible. We will try to accommodate your request whenever possible before the production process begins.

Contact:

• To report problems with the products received, please send an email to info@floresam.com with the order number and a detailed description of the problem. We will contact you as soon as possible to resolve the situation satisfactorily.

This policy is subject to change without notice. If you have any questions or need more information, please do not hesitate to contact us.